Booking Process with Chapi Tours
At Chapi Tours, we make booking your trip simple, personal, and worry-free. From the moment you reserve your tour, our local team supports you every step of the way—so you can relax, ask questions anytime, and look forward to an authentic Vietnam experience crafted with care.
Once your booking and deposit are completed, your tour is officially confirmed, and you become part of the Chapi family—where genuine service, responsible travel values, and real human attention guide everything we do.
Below is a clear overview of what happens after you book, and what we need from you to prepare your journey smoothly.
After You Book – What Happens Next
As soon as your deposit is received:
✅ Your booking is confirmed
✅ You receive an email confirmation
✅ Our team reaches out within 24 hours
✅ You gain direct support from a real travel specialist
No automated call centers—just warm, knowledgeable local experts ready to help.
If You Book More Than 30 Days Before Your Tour
Booking early gives you more flexibility and planning time. Here’s what to do:
1. Send Traveler Details
When convenient (but no later than 30 days before arrival), share:
- Passport details for all travelers
- International flight information (if booked)
This helps us:
✔ check name accuracy
✔ arrange airport transfers (if included in your tour)
✔ prepare any visa support if needed
2. Ask Anything, Anytime
You can reach us for:
- itinerary clarifications
- hotel or room preferences
- dietary needs
- activity customizations
- travel tips
We respond quickly—usually within the same day.
3. Book Flights When Ready
Since your tour is confirmed, you can secure flights with confidence.
If you need suggestions, we’re happy to help.
If You Book Within 30 Days of Departure
For last-minute bookings, we prioritise fast coordination.
Please send immediately:
✅ Passport details
✅ Flight arrival & departure info
This allows us to quickly finalize:
- hotel allocations
- airport transfers
- guide scheduling
- internal travel arrangements
Urgent requests? Just tell us—we move fast.
What Chapi Tours Provides Before You Travel
5–10 days before your tour begins, you will receive:
📄 Final detailed itinerary
🚐 Pick-up instructions and contact details
📱 Local support numbers
🧾 Helpful preparation notes
Documents can be delivered via:
- Zalo
During Your Trip
Our team is here for you with:
✅ 24/7 support
✅ Friendly local guides
✅ Smooth logistics
✅ Real-time assistance if plans change
Because your peace of mind matters.
Why Travelers Love Booking With Chapi Tours
✨ Easy and transparent process
✨ Personal communication with real people
✨ Fair and flexible policies
✨ Authentic local experiences
✨ Trusted visa and travel assistance
Ready to Start Planning?
Whether you’re a solo traveler, a couple, a family, or a small group, we make booking simple—and the journey unforgettable.
Contact our travel team:
📩 Email: info@chapitours.com
📱 WhatsApp / Zalo: +84 (0)9 3546 8386
